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    Terms of Service

    Company details are populated from the admin settings. This document is a draft — legal review is recommended.

    1. General

    These terms govern the use of the STINKOM d.o.o. online shop (the "Seller"), Dimitrija Davidovića 7, 22000 Sremska Mitrovica, reg. no. —, Tax ID —. By using the site you accept these terms.

    2. Products and Prices

    Prices are in Serbian dinars (RSD) and, unless stated otherwise, including VAT. We reserve the right to change prices and availability. We aim for accurate descriptions and images, but minor deviations are possible.

    3. Ordering and Payment

  1. Cash on delivery (payment on delivery)
  2. Proforma invoice — we email a proforma invoice and process the order once payment is recorded

    3. An order constitutes an offer to conclude a contract; the contract is concluded when we confirm acceptance of the order.

    4. Delivery

    We deliver within the Republic of Serbia via a courier service. Delivery time and cost are shown during checkout. Risk passes to the buyer upon receipt.

    5. Made-to-measure Elements

    Ventilation elements ordered through the calculator are fabricated individually, to the dimensions and material you enter yourself. The dimensions you enter form the specification of the order and fabrication follows them.

    The price is calculated from the price list in force at the time of ordering. Because of the nature of sheet-metal fabrication, minor deviations within the customary trade tolerances are possible.

    There is no right of withdrawal for goods made to the specification of the consumer — this is set out on the Returns & Complaints page. The right to complain about non-conformity remains in full.

    6. Complaints and Returns

    Consumer rights and the complaint/return procedure are covered separately — see the Returns & Complaints page.

    7. Liability

    The Seller is not liable for damage caused by improper use or force majeure. Nothing in these terms excludes rights the consumer has under mandatory law.

    8. Governing Law

    These terms are governed by the law of the Republic of Serbia. Disputes fall under the competent court, following an attempt at amicable resolution.

    A consumer dispute may also be resolved through out-of-court dispute resolution, before a body on the list kept by the competent ministry. The conditions are set out on the Returns & Complaints page.